Cocktail Alchemist — Support

1) Overview

Cocktail Alchemist helps you discover cocktails based on the ingredients you have. Select what’s in your bar and get AI-powered recipes with difficulty level, glass type, and garnish tips. Works on iPhone and iPad (iOS 15+).

2) Getting Started

• Open the app and select your available ingredients.
• Tap “Generate” to get cocktail ideas tailored to your selection.
• View each recipe’s difficulty, glass type, and garnish tips.
• Save a favorite or regenerate to explore more options.

3) Credits System

• New users start with 2 credits.
• Generating recommendations costs 1 credit.
• Watch a rewarded ad to earn +1 credit.
• Fair use: Ad availability may vary by region and time. Daily limits and abuse prevention may apply.

4) Ads and Privacy

• We use Google AdMob (Interstitial + Rewarded) to support development.
• ATT: The App Tracking Transparency prompt appears on first launch; you can allow or deny tracking.
• GDPR/UMP: If required in your region, consent is requested using Google’s User Messaging Platform.
• Data used for ads may include device identifiers and basic analytics for ad delivery/measurement. We do not sell personal data.
• Privacy Policy: View Privacy Policy

5) Troubleshooting

No ads available / “No ad to show”

• Check your internet connection and try again later.
• Ad inventory fluctuates; daily caps or regional limits may apply.

Credits not increasing after ad

• Wait a few seconds after the ad finishes to receive the reward.
• Ensure the entire rewarded ad was watched until completion.
• Restart the app with a stable connection and try again.

Recommendations not loading

• Confirm you have at least 1 credit available.
• Check your connection and try regenerating once more.
• Force-close and reopen the app.

App crashes or freezes

• Restart the app/device and ensure you’re on the latest version: [App Version].
• If the issue persists, contact support with your device/iOS version and steps to reproduce.

6) FAQ

How do I restore credits?
Earn credits by watching rewarded ads. Purchased or bonus credits (if offered) restore automatically when you’re on the same Apple ID (if applicable).

Why did I see no ad?
Ad availability depends on your region, time, and daily caps. Try again later with a stable connection.

Do I need internet?
Yes, for loading ads and generating recommendations reliably.

Are mocktails supported?
Yes—select non-alcoholic ingredients to receive alcohol-free options.

How accurate are AI suggestions?
They’re based on your inputs and common cocktail patterns; results can vary. Adjust to taste.

Can I turn off tracking?
Yes. Deny tracking in the ATT prompt or change it later in iOS Settings > Privacy.

Can I change my ingredient set?
Yes—edit your selection anytime and generate again.

7) Contact

• Email: support@cocktailalchemy.app
• Response time: 24–72 hours
• Include: device model, iOS version, app version, steps to reproduce, screenshots/screen recordings if possible

Looking for our Privacy Policy? Visit privacy.html.